I think people working in customer service deserve some big award. And yes, you may think that tips are kind of their reward, but after seeing, reading or encountering some people who it’s an understatement to say are rude, tips are not enough. Oh, and these kinds of ‘special’ customers usually don’t even leave tips.
However, as with every job, there are advantages and disadvantages. Every one of us has things that we like to do and are the best parts of the day, but on the contrary, there are things that make us furious and doubt every time why we even work here. On that note, Dunkin’ Donuts employees shared things that they absolutely love and hate that customers do.
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#1 People Need To See This More Often…
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#2 Cutie In Drive Thru Made My Day 🙂
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I am sure most of you have heard about Dunkin’ Donuts. Some of you may go there every day, some of you frequently and others maybe haven’t been there at all. Well, it doesn’t matter, but it’s still interesting to hear how big companies become successful.
Well, it all started in 1950 when William Rosenberg experienced a revelation. He discovered that everyone in Quincy, Massachusetts, enjoyed dunking their donuts in their coffee. People kept returning for more because the delectable pairing of donuts and coffee was so enjoyable. He was motivated by this phenomena to provide the highest caliber coffee he could. This gave his company a huge boost, and DUNKIN’ Donuts was founded.
#3 I See This Guy At Dunkin Donuts Every Day Playing Chess / Teaching Kids How To Play
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#4 My Local Dunkin Donuts Drive Through Speaker Broke. They’re Using A Baby Monitor Now
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Now, let’s look a little bit at statistics. So according to Coffee Affection, In 2017, Dunkin’ Donuts was selling 2 billion cups of coffee worldwide or in other words – 60 cups per second. Sounds like a lot, huh?
In addition to this, Dunkin’ Donuts operates in 46 countries and serves over 5 million customers per day.
#5 Shoutout To My Local Dunkin For The Ham Treat For Buster!
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#6 “Go Run On Dunkin!”
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#7 I Finally Got To Make Some Donuts! I’m An Afternoon Shift So Our Shift Very Rarely Makes Any Unless We Have A Huge Donut Sell Day In The Morning. So Proud Of My Glaze Babies!
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However, talking about customer service jobs in general, aircall states that workers in the customer service sector must manage requests and grievances of various complexity every day in a high-pressure, time-constrained setting. Well, as you can understand, work-related stress is quite common.
#8 Friend Ordered 1 Long John At Dunkin Donuts Before They Closed For The Night
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#9 Dunkin_irl
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#10 Dude Set Up Base Camp Here
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So how can you make customer service workers not hate you and not make their job even worse? Reader’s Digest shares habits that customer service people hate the most. To begin with, it’s important to remember that nastiness gets you nowhere, as well as rude insults.
Moreover, complaining about prices. They are not the ones who set them, thus complaining won’t make the price change. And of course, obvious, but important – stop yelling.
#11 Who Hurt You Dunkin Donuts
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#12 Brings New Meaning To Running’ On Dunkin
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Anyway, what do you think about these actions? Maybe you are working in customer service and have some things that make you angry or, on the other hand, make your day?
#13 [meme] Sorry Ma’am, We’re Out Of The Chocolate Frosted
#14 This Woman Parked Her Scooter In A Handicapped Spot To Get Dunkin Donuts, Then Drove Away With Her Son Sitting On Her Lap. Unbelievable
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#15 In Contrast To “Would You Like Some Coffee With Your Sugar? ?” Posts, I Enjoy The Very Rare Occasion We Get Superrrrrr Long Stickers (A Very Rare Regular Who Orders Every Flavor Except Hazelnut & Mocha)
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#16 When You Stay Still For 10 Seconds And Your Manager Comes Out Yelling “Find Something To Do!” Despite It Being Dead
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#17 Covid-19? No Problem Let Me Give You A Kiss When I Grab My Coffee…
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#18 Coworker Made The Loooooong Order
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#19 A Shift Lead Told This Customer She Didn’t Need To Call Ahead For An Order This Big. Had To Talk Her Down From 8 Dozen Donuts Too
Image credits: EndlessShortcomings
#20 Employee Pro Tip: Offer Customers A Brownie Bite For Their Inconvenience At The Drive Through
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Source: boredpanda.com