One definition of evil is doing what profits you without caring whether or not you hurt others. Some people are so cheap that they don’t care who loses money, so long as they can save a few bucks. Now, I wouldn’t go so far as to call these people pure evil, but they really are walking a bit too close to the dark side of the Force for my liking.
A guy called Matt begged for a discount when he was buying a screen, but his attempts were fruitless, so he left a 1-star review on Yelp. However, what he probably didn’t expect was that the store owner would reply, and explain in minute detail exactly why the reviewer was wrong. I love the smell of faultless logic in the morning. Don’t you?
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Image credits: Paul Sableman (not the actual photo)
A dissatisfied customer left a 1-star review on Yelp, after he didn’t get a 9 dollar discount
A Reddit user by the name of Thicc_Pug posted the interaction on the ‘Choosing Beggars’ subreddit; the post got more than 53,600 upvotes. One individual, who is a small business owner, commented that this story made their morning. While another exclaimed the store owner’s comeback was very “satisfying.”
In an interview, Reddit user Thicc_Pug told Bored Panda their thoughts about what happened. “I think that store owner is 100% right in this situation. He is not the one selling his item at a loss; that’s not how business works. Asking for a discount is totally fine. However, after being rejected for discount and still continuing to ask for it is not fine. And writing a bad review after that only because you didn’t get a discount just proves that he is a stupid person.”
“I don’t think the problem is only Yelp reviewers. There are many stupid people who don’t know how things work and they think that they are right. Yelp is just one way to publish your stupidity to the whole world to see,” Thicc_Pug expressed their opinion to Bored Panda. “I think the store owner did the right thing and he explained in the comment to this review that this customer’s review is not to be trusted, rather than just leaving 1-star review unanswered.”
“I think small businesses are vulnerable to reviews, but it is very unlikely to only get stupid people like that to review your product. However, one bad review has much more effect on product that one good review. I have seen that for some salespeople a 4-star review is not good enough. The problem is fake reviews or liars. On Yelp, you don’t even need to buy a product or be a customer of the store you are reviewing so there might be some fake reviews that are bad, especially for small businesses. There needs to be a point system for reviews and history for each reviewer so it’s easier to tell whether this reviewer is legit or not.”
Bored Panda also reached out to the electronics repair technician store owner Louis Rossmann, who goes by the moniker larossmann on Reddit. Rossmann said that he believes Yelp reviewers have grown accustomed to receiving special treatment.
He also suggested what could be done to reduce their influence over small businesses: “Stop giving it to them. Treat people the way you feel you deserve to be treated, give every customer your all— try and go out of your way to make people feel secure, less anxious, and happy they came to you. This will alleviate your guilt when you tell people who are acting like brats to gtfo.”
The store owner left a lengthy reply, and used logic to explain why he was in the right
An angry Matt took to Yelp to post his thoughts about the business after his feelings got bruised. “Unprofessional and unwarranted harassment,” the reviewer moaned. He was so enraged, he gave the store a 1-star review. That’s as low as you can go.
The store’s full name was redacted when it was posted online, but we do know it has the words “Repair Group” in its title. Whatever the full name really is, the store’s owner wasn’t scared to get into an argument with the disappointed customer.
Here’s what he wrote back to the reviewer: “Not only is he proposing we lose money on the sale of a part; he is doing so in a condescending, arrogant manner; a double whammy.”
The business’s boss also exclaimed that he “stands behind” his earlier response to Matt the “arrogant” Yelper, which he quoted in his review. “We go out of our way to help people, and routinely do so at below market pricing because we love what we do. This allows me to retain a clean conscience telling degenerates like [redacted] to go f&#k themselves when the opportunity arises.”
1-star reviews on Yelp can make or break some businesses, but they don’t scare everybody. For example, in 2014, one chef Davide Cerretini decided that he had enough of reviewers controlling his life. That’s when he declared that he’d give a 25% pizza discount to anybody who left a 1-star review on Yelp about his restaurant in Richmond, California. This made Cerrentini’s restaurant Botto Bistro famous almost overnight because it was a blow to Yelp.
“I got thousands and thousands of letters, thousands of emails a day,” Cerretini told the media. “People were sending me boxes of chocolates, cash, checks. Business owners from all over the country stopped by to thank me and write a bad review.”
They say that beggars can’t be choosers, but this isn’t the first time they thought that they could choose. Check out Bored Panda’s other articles about ‘Choosing Beggars’ here and here. They’re sure to make you laugh and get your blood pumping.
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