This story is fairly inconsequential, but it is a funny observation of the daily struggles of customer service employees and the fact that the customer is not always right. A man went to a grocery store and bought a package of cubed butternut squash, then brought it back opened. He was disappointed because he bought it thinking it was cheese.
There’s a GIANT label that says butternut squash
— James Dator (@James_Dator) July 22, 2017
It’s a remarkable trait of humans, refusing to ever believe we’re wrong. We’re pre-programmed to always blame someone, or something else — even when we clearly goofed. This natural proclivity was leveraged by some marketing genius, likely decades ago, who coined the phrase “the customer is always right.” That’s not some tacit omission of guilt but rather a recognition that people will ALWAYS blame someone else when they screw up, and this nature can be turned into a selling point.
But that’s only the beginning. The customer was offered his money back, but he wanted cheese. Two pounds of cubed cheese, which they did not have. And it doesn’t stop there. You can read the entire exchange at SB Nation. -via Metafilter